Coins, deposits and the money coming back out
Four coins are accepted. A deposit is credited after the confirmation count for that coin, a withdrawal usually leaves within the hour, and a refund is a release of the escrow, not a bank reversal.
The coins
| Coin | Deposit confirms | Typical withdrawal |
|---|---|---|
| Bitcoin | 3 confirmations | within the hour |
| Litecoin | 3 confirmations | within the hour |
| Bitcoin Cash | 3 confirmations | within the hour |
| Monero | 10 confirmations | within the hour |
Confirmation counts are the market’s, not the coin’s. Monero needs more because its ledger is private and a single confirm is not enough to be sure the coin is not double spent.
Deposits, what to expect
Open the wallet from the account menu and pick a coin. The page shows a deposit address. Send a small first amount from an external wallet rather than moving a balance you cannot afford to have sit there a while. The deposit appears as pending the moment it is seen and credits once the confirmation count for that coin is met.
The one number that surprises people is the Monero wait. Ten confirmations at a two minute block time is roughly twenty minutes, which is longer than the bitcoin three. It is not a delay, it is the coin being careful, and it is the reason the market does not credit Monero on a single confirm the way some smaller shops do.
Withdrawals
Choose withdraw from the same menu, enter the address you want the coins to go to, and confirm. Most withdrawals leave within the hour. There is no fee beyond the network fee the coin itself charges, and the amount is what is in the wallet after the confirmations, not what the order page showed at the time you bought.
The habit that saves the most trouble is to withdraw as soon as an order finalizes instead of letting the balance accumulate. A balance that sits is a balance that is subject to whatever happens to the market between now and the day you remember it is there.
What a refund actually is
A refund on a custodial market is not a chargeback. There is no card network to call. It is the escrow releasing your coins back to your wallet because a dispute was ruled in your favour, or because the vendor marked the order as void. The money comes back as the coin you paid in, to the address you set, and the timing is the withdrawal timing, not instant.
The practical limit is that a refund covers the order, not the day you wasted. If the vendor shipped and the item arrived wrong, the refund is the coins back. It is not interest, it is not a coupon, and it is not a promise that the next vendor will be different. That last part is on the feedback you read before you buy.